Registration

• Strategic partnership alliance
• Overview of certified home care consulting
• Programs and offerings.
• Empowerment
• Introduction to home health care non-medical training program
• Review of daily agenda and facility with live training

• Mission statement and philosophy
• Organizational structure
• Overview of corporate compliance
• Establishing a corporate compliance program
• Licensing requirements (state and federal)
• Accreditation process (tjc, chap, achc)
• Introduction to manuals and other information.

Break

• Annual evaluation process
• Annual disclosure of interest
• Conflict of interest
• Collaboration with community providers
• Contracting services
• Business associate agreement
• Ethical business practice

Lunch Break

• Governing Body/Board
• Ethics Committee/Hippa
• Budget Committee
• Emergency Preparedness/Committee
• Quality Management/Performance Improvement Committee
• Infection Control Committee
• Safety Committee
• Strategic Planning Committee/Swot Analysis
• Corporate Compliance/Annual Meetings/Annual Evaluation

• Management information systems
• Physical facilities adequate to support operations
• Hours of operation
• After hours
• Logs
• Supervisor availability
• Hippa
• Workforce compliance and sanctions
• Violation of security policy and procedure
• Training staff
• Grievance/complaints internal/external
• Agency actions

Registration

Human Resources/Personnel Files

• Review of personnel policies and procedures
• Managing and maintaning personnel files
• Personel file checklist
• Hiring personnel
• Pre-hire and on-hire documents
• I-9 forms/maintenance
• Health information
• Employee health records
• Criminal background checks
• Job descriptions
• Orientation /process
• Orientation schedule/checlist
• Performance evaluations
• Orientation/probationary periods
• Confidentiality of information
• Reference checks
• Information requests
• Iilegal drug use and alcohol abuse
• Impairment
• Recognition of employee health problems
• Alcohol policy

Break

Personnel files and human resources continued employee personnel file organization

• Employees viewing personnel files
• Grievance policy: employees
• Employee misconduct abuse
• Formal greivance procedure
• Definition of adminstrative leave
• Complaint of misconduct
• Validity of claims
• Identification badges
• Absenteeism
• A no call. No show employee
• Absenteeism due to fmla
• Family medical leave act
• The americans with disabilities act
• Accomodations for employees we disabilities

Lunch Break

Resume human resources/personnel files

• Workers compensation
• State sick leave laws
• Competency skills tests
• Competency skills checklist
• Competency evaluation
• Conflict of interest/ legal and financial
• Conflict of interest with field staff
• Criminal background screening
• Oig fraud checks
• Disciplinary actions and immediate release from employment

Break

Continuation of Personnel And Human Resources

• Utilization of process improvement guidelines for employee dismissal
• Exit interviews
• Wages/vacations/other hr
• Wages and overtime pay
• Flsa
• Fair and competitive wages
• Overtime and on-call pay
• Other hr
• Holidays
• Paid sick time
• Loa and medical leave
• Military leave
• Userra
• Personnel leaves
• Return to work
• Benefits during leave
• Medical family leave
• Reporting during leave
• Returning from leave
• Doctor’s certification
• Re-instatement
• False claims
• Bereavement leave
• Jury duty
• Voting
• Ppe equipment distribution
• Retention

Registration

Operations and clinical services

• Mission statement and philosophy
• Scope of services
• Welcome letters
• Client awareness of services
• Assistance with self-administered medications
• Personal funds
• Acceptance of clients/service plan
• Policy acceptance of clients
• Service plan
• Periodic review of service plan
• Admission documentation policy
• Admission documentation signatures
• Accesability of services
• No soliticitation
• QA oversight
• Policy on assessments

Break

• Initial assessment/intake process
• Services routinely assessed
• Refusal of services
• Staff orientation to clients
• Porvision of care
• Assessments
• initial assessment
• Subsequent assessments
• Services provided and assessed
• Client records
• Security to records
• Access to information
• Release of client information
• Release of phi information
• Client record retention

Break

• Client record review
• Record contents
• Client record documentation
• Documentation standard entries
• Client confidentiality
• Client home record
• Record review
• Coordination of services
• Continuity of services
• Supervisor role in acceptance of clients and care
• Client services
• Death in the home
• Discharge planning
• Discharge reduction in services
• Definitions
• Abbreviations “do not use list”

Registration

Quality Assurance

• Quality assurance program policy
• Oversight of the qa process
• QA committee responsibilities
• Planning of the improvement process
• Agency quality assurance plan
• Employee motivation
• QA program structure
• QA program composition
• QAPI committees
• QA committee functions
• QA committee program goals and objectives

Break

• QA committee members and responsibilities
• Discharge patient evaluations
• Client record review/tasks
• Client service process
• Client record review thresholds
• Selection of performance indicators/monitoring
• Continuity of care/measurements

Lunch Break

• Safety feedback committee
• Ethics committee
• General overview of committee tasks
• Program authority/responsibility
• Monitoring performance indicators
• Chart review- compliance
• Outcome data (medicare if applies, system)
• customer satisfaction surveys
• Clinical record review
• Use of audit tools/quarterly review

• Infection control
• Infection control policy
• Employee infection control log
• Tracking modes
• Tracking log data
• Outcome measures
• Infection control practices
• Infection control with employees
• Trends/summarizations
• Reported flu symptoms
• Exposure control plan
• Tuberculosis
• Infection contol in clients
• Reported illness and infection
• Role of qa committee
• Client/family training/education
• Infection control education
• Education: training parameters
• Infection monitoring
• Reporting suspected infections
• Reported infection documentation
• Infection log tracking
• Management of infections
• Covid-19 most serious of contagious virus
• Supervisor role in managing

Covid

• Positive test results
• Employee interventions
• Infection control: work environment
• Procedure for the exposure
• Ecp management
• Hand hygiene
• Hand rubs
• Alcohol scrubs
• Bio-hazardous waste
• Msds

Registration

Emergency Preparedness

• Emergency disaster preparedness
• Telephone call down tree
• On call book
• Storage of information
• Designated staff roles during an emergency disaster
• Agency manager or designee role
• Supervisor role
• Admitting staff role
• The disaster coordinator role
• Emergency priority classifications
• Client information
• Emergency occurrence-actions
• Contacting office
• Daily assessment of days activities

Break

• Agency manager focus
• Post emergency actions
• Emergency /disaster risk assessment
• Review continuity of operations plan
• Operation plan document
• Emergency services: provision to clients

Lunch Break

Business Development-Marketing

• How do i market my agency?
• Keys to a successful business
• Trust
• Reputation capital
• 15 home care marketing ideas
• Branding
• Website design/assistance//certified home care consulting
• Strategic plan
• How to market your home care business
• Finding clients/potential resources
• Top 5 consumer marketing sources
• Swot analysis
• 8 steps to conduct a swot analysis
• Meaningful information
• Best of luck in your business

Break

Round Table Discussion
End Of Program